Customer Feedback Survey
Please help us to continue improving our service by answering a few simple questions.
1.
How would you rate the following?
Excellent
Good
Average
Poor
Very Poor
Ease of access to service
Staff friendliness
Staff helpfulness
Staff professionalism
Information received
2.
Your request was dealt with promptly
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
3.
Were you satisfied with the service provided by Southampton Children and Young People's Information Service?
--Click Here--
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
4.
Would you recommend our service to a friend / family member?
Yes
No
If No please tell us why
5.
How did the information / advice we provided help you?
(tick as many as you like)
It helped me find the childcare I needed
It helped me get the support I needed
It helped me get childcare so I could train / work
It helped me get a job working with children
It helped me feel more confident about using childcare
It did not help me
It helped me find activities for my child / children
Other
It helped me get tax credits / other financial help
If other please specify
6.
Is there anything specific you would like to tell us about that was either really good or really bad?
7.
Are you male or female?
Male
Female
8.
What is your age?
16 to 24
45 to 64
25 to 44
65+
9.
What is your ethnic background?
Asian or Asian British
Of a mixed background
Black or Black British
White
Chinese
Other ethnic group
Southampton City Council